Real Property Management Service’s rental strategy is that a well maintained rental with curb appeal rents faster, yields the highest rent, attracts the best renters, and presents fewer problems for our tenants. Once a tenant moves in, we believe they are renting a home, not just a unit.
Periodic reviews and visits to the rental as well as routine maintenance are an essential part of this strategy.
Real Property Management Service only uses contractors who are licensed when required, certified as necessary, and who carry proper insurance. Additionally, Real Property Management Service gives preferences to vendors who have a history of being timely, providing quality repairs, and being safe on the job.
An initial inspection is performed at move in. The purpose of the inspection is to ensure that there are no visible issues that represent a hazard to a tenant, or that may develop into a hazard in the future. Any discrepancies found are shared with you, and a plan of action is established to correct them. Priority is given to habitability concerns.
In addition to an inspection that occurs when a tenant initially occupies the rental, and vacates the rental, periodic inspections are conducted throughout the year. These regular inspections are conducted to ensure that the rental remains in good order.
What is considered an emergency? Generally, provincial or local laws define an “emergency” as anything that must be fixed immediately, so that a tenant can live safely in the rental. Some examples include:
- No heat during winter months or air conditioning during hot summer months
- Loss of power / water
- Clogged toilet when the unit only has one toilet
- Security issues (damage from a break-in or from a natural disaster)
- Legal notices from housing or city inspection departments
For emergencies, please submit a maintenance request through your Tenant Portal with as many details/photos as possible and immediately give us a call at 416-642-1404 for assistance.
Common things to check before opening a maintenance request
|Smoke/CO Detector won’t work when tested|
|Smoke/CO detector beeps softly on and off|
|No power to plugs or switches|
|Garbage disposal won’t work|
|No hot water|
|Hot water “TOO HOT”|
|Faucet or toilet leaks|
|Toilet or sink plugged|
|Heater Not Working|
|Dishwasher won’t drain|
|Refrigerator too warm or too cold|
|In the case of freezing weather|
|Air Conditioner not turning on|
|Radiators heating problems|
Please submit maintenance requests through your Tenant Portal with as many details/photos as possible. This allows maintenance to help determine the issue, the right vendor to hire and the correct repairs/parts needed in a timely manner.
You are responsible for any damage you cause to a property above and beyond its normal or intended use.